Tallowood Training Solutions
Tallowood Training Solutions

Course Duration
The student(s) must be present for the entire course in order to gain certification. Any attendance problems should be discussed with the trainer in charge at the time.

Student Fitness
The student(s) must be capable of carrying out practical sessions that will include Cardio Pulmonary Resuscitation (CPR) and the Recovery Position from a ground position. The student(s) must be able to achieve this in order to gain certification.

Any physical disability/illness that may hinder physical participation on the course should be discussed with Tallowood Training Solutions PRIOR to course commencement.

Training Facilities
We can provide onsite a training. The facilities, however, must include the following:

A room that is large enough to accommodate the number of students with space for practical training
Good lighting
Adequate ventilation and heating / air conditioning
Seating and writing surfaces for all students
If there are any doubts about suitability, Tallowood Training Solutions would be happy to consult or visit the clients’ premises to discuss requirements. Ultimately, the final decision rests with Tallowood Training Solutions. If the premises are deemed not suitable, we will do our very best to find a training location locally. Costs for this will be invoiced to the client.

Bookings
Course bookings and enquires can be made via phone or email. We will respond to your bookings as a matter of priority. Bookings will always be confirmed in writing prior to course commencement.

Payment Terms
Payment must be made within 30 days of the invoice date for exclusive course bookings. Overdue payment will carry a 15% (of invoice total) over due fee. Payment for individual course places must be made in full prior to course commencement. We accept cash, cheque, or electronic bank transfer as means of payment.

Cancellation
Course cancellation should be made in writing by the client and will carry charges.

The charges will be as follows: 
21 days or more 25% of total cost
14 - 20 days 50% of total cost
7 - 13 days 75% of total cost
Less than 5 days Full payment must be made

Tallowood Training Solutions may cancel a course up to 72 hours prior to course commencement. You will be notified at our earliest opportunity by telephone with written confirmation following. You will be refunded any monies paid or transferred to another course at your choice.

Student Substitution
Student substitution is acceptable but Tallowood Training Solutions should be notified prior to course commencement. If a client has booked an exclusive course, up to 12 persons may attend. If numbers increase/decrease from the original booking, please inform Tallowood Training Solutions prior to course commencement.

Certification
It is the responsibility of each individual to sign the attendance record correctly. Certificates will be issued based on the information and spelling given. Duplicates will be issued with an administration charge of £15 +vat per certificate. Students that have failed to complete the attendance record will not receive certification.

Complaints
Complaints should be taken up with the trainer at the time of the event. If, however, you are not satisfied with the result, a written complaint must be made within 14 days and should be addressed to:

Tallowood Training Solutions
14 Tallowood
Lower Charlton
Shepton Mallet
Somerset
BA4 5QN

You will be contacted within 2 working days to discuss the complaint and to hopefully resolve any issue.

We are located at:

Tallowood Training Solutions


14 Tallowood Lower Charlton

Shepton Mallet

BA4 5QN

Contact us today!

If you have any queries or wish to make an appointment, please contact us:

07968530188


tallowood_ts@yahoo.co.uk

 

Or use our contact form.

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Tallowood Training Solutions Ltd